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A family member had an e-mail from a friend today containing a forwarded chain e-mail - the "forward this e-mail to your friends and Bill Gates will give you $1,000" one - the "it's been featured in USA Today and Good Morning America" variant, to be precise. I quickly found the relevant Snopes page debunking this old e-mail.

My standard thing is if I get things like this (which I only rarely do), I send out a polite reply-to-all explaining that it is a myth and pointing people to the Snopes page, and warning people to be careful not to believe everything they read in their e-mail. The Bill Gates e-mail is stupid, but I fear that otherwise well-meaning people are going to fall into things like 419 scams, or be proxies for sending around viruses and trojans. Said family member was not wild about doing this - why risk a good friendship over a stupid e-mail? This got me thinking about whether my response is the best one.

This anecdote sticks out:

My girlfriend tried the "respond-rationally-to-the-forwarded-rant," complete with citations, snopes articles, logic, the works. It sparked a family-wide freak-out, with cousins writing her telling her what a horrible horrible person she was... The long and short of it - their response to the emails was along the lines of "you obviously hate Freedom and should move to Canada with the rest of the Communists."

In aformentioned family member case, someone else on the To: line sent out a reply-to-all saying words to the effect that it's a hoax and to Google before you send them out.

What's the etiquette for this kind of debunking? How do you respond to them? Is it ever successful? Of the people I get these things from, it's a very persistent minority - and even when they get the full Snopes, reply-to-all treatment, that rarely stops them from sending out the next idiotic hoax they get. How do we solve this without turning into anti-social arseholes?

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I just went into my e-mail and found one I got a few weeks ago. It claimed to be a forward from Sussex Police. Apparently, Sussex Police (a) use Hotmail and (b) warn people about hackers by sending out chain e-mail. – Tom Morris Feb 5 at 21:03

7 Answers

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I think the best approach is along the lines of that you have taken - a polite debunk and reference to snopes.com and to be critical - with the adviso that the response be brief. Long responses will be taken as lecturing and engender resentment, and probably won't be read and digested in their entirety.

If you get nasty responses, then you can take the high ground and get a little more adversarial with a follow up. Point out the real consequences of being blindly ignorant about email, and about the particular hoax. Everything from disrespecting your friends and wasting their time because you're too lazy to make sure what you're forwarding is real, to wasting bandwidth, to taking attention and therefore money away from real causes or real actions that will help real people, through to propagating potentially dangerous misconceptions, as well as viruses and so on. Point out the risk to them that if they assume everything they get is legitimate, they will almost certainly fall victim to a trojan or phishing scam at some point, and will encourage others to do so. Be as concise and clear as you can, and make your response accessible in language and layout.

If they still don't get it, then time to point out their unwillingness to really think about their actions, and that you don't think there's any benefit to wasting both of your time discussing it further, but if anyone copied has any questions or wishes a rational discussion they are welcome to contact you for private correspondence.

Will it help? I have no idea, but it seems to me like one of those cases where you have to at least try. You can always prep a canned response in advance and adjust as needed each time.

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In case my answer is missed I'll comment it here too: 419eater.com/html/letters.htm – Travelling Show and Tell Man Mar 9 at 14:22
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I wrote a Gmail filter that puts anything with "FW" in the subject line into its own folder (from certain friends/family that forward such things).

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Good idea - I think I need to do the same for the words "viagra" / "pharm" / "tool" and UPS tracking delivery problem" – Travelling Show and Tell Man Mar 9 at 14:21
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ah, i sympathize..... Ever since President Obama got elected, the tea-bagger rightwing nutz all 'snapped' and spam me mercilessly with easily debunked FWDs, as well as snopes.com type of nonpolitical FWDs.

I have been unsuccessful with debunk/reply alls. I continue to receive ridiculous FWDs.

However, i do get some replies from those in the "reply all" thanking me, and telling me they are FWDing MY reply all around, ha ha!!

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All I want to say, is yay for Jon Stewart ;) – Skrivener Feb 6 at 19:12
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Delete said email and move on in life.

The kudos of "banging your head against a brick wall" type debunking, by reply email, is a short lived pleasure when you realise that you have just played into the hands of the SPAMer.

The purpose of this detritous is nothing more than to clog up email servers, so by embarking on a mass debunking you only add to the problem i.e. if everyone you send a debunk to sends it to ten of their friends, and so on and so on...

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I would also add that you should never click on any "unsubscribe" link from an unsolicited email - they usually merely add your name to any other mailing lists instead. – Travelling Show and Tell Man Mar 9 at 14:20
Excellent point Travelling...Man I forgot to mention the "Unsubscribe" – Bonobo Mar 9 at 14:57
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Humorous view of the whole forwarded-email thing:

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Maybe I'm unique in enjoying debunking these. I can't help but feel that people (who are usually pretty intelligent) need to be taught if they leave their brain at the door.

A simple "you might be interested in reading this link" suffices, I've never had anyone be offended, people are actually usually happy to have been corrected. I think it's because many chain emails play on fears and they feel happier knowing an answer as opposed to being worried that the content is legitimate.

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If you have visited this website - may I suggest a brief foray - this is the way to deal with a particularl type of chain email:

http://www.419eater.com/html/letters.htm

NB the word of warning on this website

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apologies to RJStelling. I clicked 'rollback' by accident so I have now replaced the text back again or rather removed a somewhat lax colloquilism I slipped into to have this read better. I hope this is OK and your edit was perfectly good, sorry again. – Travelling Show and Tell Man Mar 18 at 9:35
Stack Excahnge is not a forum or message board. Answers should be well research and sources cited where possible. If there is an explanation on another site please summerise it in your answer in addition to just providing links. Refer to the skepticexchange.org/faq – rjstelling Jul 10 at 19:24

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